Terms and Conditions

GENERAL

These conditions of sale apply to goods supplied by The Stamford Kitchen Company. Any Quotation given by The Company is an invitation to you to place an order with The Company only. No contract exists between you and The Company for the sale of any goods until The Company has received and accepted your order and the initial deposit as cleared funds.

 

CONFIRMATION OF ORDER

Confirmation of an order will only be sent when all details have been agreed with The Company and the first payment has been made.  This forms a binding and legal contract between you and The Company.  No addition or alteration to the order will be valid unless agreed in writing by The Company. Fitting, plumbing, tiling, electrical and building work will not be included in the contract, but will be detailed separately.

 

PAYMENT – Supply and Fit

 The Company kindly request a payment of 100% for cabinetry, appliances and worktops is completed before ordering can take place. A final balance for fitting and any additional items will then be due on completion of the installation. Failure to pay will unfortunately result in delivery being delayed until funds are received. No deviation from the above payment terms is permissible without express permission of The Company. If you delay your delivery, the payment will still be due, unless otherwise agreed in writing with The Company. The Company reserves the right to charge interest on any outstanding or overdue payments at 3% above the current UK base rate. In the event of late or non-payment and without affecting any other rights or remedies of The Company, The Company shall be entitled to either suspend delivery of the goods and their installation without notice and charge interest until all amounts owing (including accrued interest) have been paid in full or terminate the contract by notice to you in writing. Failure to pay within this time will result in the debt being passed to our collection company.

 

PAYMENT – Supply only

The Company request that full payment is made at the point of ordering.

 

DELIVERY

Delivery date is scheduled upon deposit and receipt of order confirmation. Responsibility of the goods will pass to the client upon delivery. Any damage or loss caused by persons not employed by The Company such as builders or other tradespersons is the responsibility of the client. The risk in the goods not installed by The Company shall pass to you on delivery. For goods installed by The Company risk shall pass after installation.

 

INSTALLATION

It is the customer’s responsibility to ensure the site is ready for installation; details will be discussed with clients individually.

Once the kitchen is installed, a template will need to be taken for your worktops (if applicable). The fitters will then return 1 to 2 weeks later to fit the worktop. Dry fitting of kitchen units and cabinetry allows for the fitting of appliances and sinks but does not allow for final electrical or plumbing connections.

 

VARIATIONS IN COLOUR

The customer will be shown a sample of a typical piece of furniture and worktop. Due to the nature of some of the timbers and worktops used there may be natural variations in colour and surface markings. No guarantee is given that the furniture and worktops supplied will be an exact replica in terms of colour and surface markings as those shown in samples.

 

FITTING TOLERANCES

Voids and fillers surrounding the installed furniture are part of normal fitting tolerances and cannot be accepted as a basis for complaint.

 

STORAGE

If the agreed delivery date is extended after confirmation of the order, the Company may be forced to make a charge for the storage of your furniture.

 

CANCELLATION

Cancellation of orders will only be accepted if The Company has agreed in writing and on condition that you reimburse The Company all costs and expenses or losses and damages resulting from the cancellation.

 

WARRANTY

All goods supplied by The Company are warranted free from defects. The Company supply high quality cabinetry and are confident that you will be entirely satisfied with your new kitchen. If however, there is a problem with the cabinetry resulting from a defect in the manufacturing or raw material, we will replace the cabinet for a period of up to 10 years after installation in the UK. Frontals (doors, panels, plinths cornice and pelmets) are guaranteed for a period of five years and should you have a problem resulting from a defect in the manufacturing or raw material, we will provide a replacement (subject to availability). All appliances are covered by the manufacturer’s guarantee. Please refer to manufacturer’s website or speak to us for more details.